Rental Agreement

Last Updated: December 2025

By proceeding with payment, you confirm that you have read, understood, and agreed to the following Terms of Stay for any property managed by Adelaide Stayz.

1. Booking & Payment

Payment Requirement: Full payment is required at the time of booking to secure your dates.
Processing: Processed via our official checkout using approved providers (PayPal, Credit/Debit cards).
Security Deposit: A bond may be pre-authorised prior to arrival. Unused portions are released after check-out, subject to inspection.

2. Holiday & High-Value Conditions

Applies to bookings exceeding AUD $3,000 or falling within peak holiday periods.

      Identity Verification: Guests may be required to provide a valid government-issued photo ID matching the payment method.
    

Agreement Confirmation: For peak/long-term bookings, guests may need to complete digital forms within 24 hours.
Billing Consistency: Accurate billing info is required. Adelaide Stayz reserves the right to cancel if verification fails.

3. Cancellation & Refund Policy

100% 7+ Days Before

50% 3–6 Days Before

0% Last Minute (<3 days)

No-shows and early departures are non-refundable. Nothing limits your rights under Australian Consumer Law.

4. Exceptional Circumstances

Host Cancellation: If we cannot provide accommodation due to issues within our control, you are entitled to a full refund.
Guest Circumstances: Refunds for verifiable exceptional circumstances (e.g., government travel bans, visa refusal) are assessed on a case-by-case basis. Documentation required.
Exclusions: Does not cover change of mind or personal schedule conflicts.

5. House Rules (Strictly Enforced)

Zero Tolerance for Parties: Unregistered guests, gatherings, or excessive noise will result in immediate eviction without refund.

Occupancy: Must not exceed numbers stated in booking.
Pets: Not permitted unless explicitly authorised in writing.

6. Smoking & Fire Safety

Strict No Smoking Indoors: Permitted only in designated outdoor areas with doors closed.
Cleaning Fee: $250 AUD applies if smoke is detected indoors.
Liability: Guests are liable for emergency call-out fees caused by negligence.

7. Check-in, Out & Damages

Check-in: From 2:00 PM.
Check-out: By 10:00 AM (Strict).
Condition: Property must be left reasonably clean. Excessive cleaning or damage will be charged to the bond.

9. Safety & Liability: Guests must familiarise themselves with emergency exits. Adelaide Stayz is not responsible for injury caused by misuse of facilities.
10. Governing Law: This agreement is governed by the laws of South Australia.