PRIVACY & COOKIE POLICY
Last Updated: December 2025
1. Introduction
Adelaide Stayz ("we", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information in accordance with the Australian Privacy Principles (Privacy Act 1988) and how we use cookies on our website.
PART A: PRIVACY POLICY
2. Information We Collect
We collect information necessary to process your booking and provide a secure, comfortable stay, including:
• Contact Details: Name, email address, and phone number.
• Payment Information: Processed securely via our third-party payment gateway (we do not store full credit card numbers).
• Identification Documents: A valid government-issued ID may be required for verification. Note: Identification documents are retained only for as long as reasonably necessary for security and legal purposes and are handled in accordance with applicable privacy laws.
3. How We Use Your Information
We use your data for the following specific purposes:
• To confirm your reservation and communicate with you regarding your stay.
• To process payments and security deposits.
• To send you check-in instructions, door codes, and local guides.
• We do not sell your personal data to third parties.
PART B: COOKIE POLICY
4. What Are Cookies?
Cookies are small text files that are downloaded to your device when you visit our website (adelaidestayz.com). They help us ensure our website works correctly and provides you with a better user experience.
5. How We Use Cookies
We use cookies for the following purposes:
• Strictly Necessary Cookies: These are essential for you to browse the website and use its features, such as accessing secure areas and processing your booking. Without these cookies, the reservation system cannot function.
• Performance & Analytics Cookies: We use these to understand how guests use our site (e.g., which pages are most popular). This data is aggregated and anonymous. We may use third-party services like Google Analytics for this purpose.
• Functionality Cookies: These allow the website to remember choices you make (such as your preferred language or currency) to provide a more personalized experience.
6. Third-Party Services
In addition to our own cookies, we may use trusted third-party services to support our business operations. These explicitly include:
• Lodgify: Our website builder and booking engine provider.
• Google: For maps and analytics.
Note on Advertising: We may use third-party services to analyse usage statistics and improve our services. We do not currently engage in targeted advertising using personal data.
7. Managing Cookies
You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site, and some services (like the booking engine) may not work correctly.
8. Contact Us
If you have any questions about our privacy practices or use of cookies, please contact us at:
• Email: [email protected]
• Phone: +61 449 749 012